what is a ucaas

What Is a UCaaS and What Is Included?

It’s estimated that the cloud computing market will be worth $2082.2 billion by the year 2032. Cloud communication systems and software have revolutionized communications and storage services.

As the workforce turns more remote, we can only expect their usage to increase. However, despite its popularity, there is still a lot of confusion surrounding certain cloud services.

One common one that people often haven’t heard of is UCaaS. So what is a UCaaS? And what types of services can you expect from it?

In this guide we’ll be answering these questions and more so you can determine whether or not this type of communication service is right for your business.

What Is a UCaaS?

UCaaS is an acronym that stands for Unified Communications as a Service. Essentially, it’s a cloud service that allows business teams to communicate and collaborate more effectively.

It does this by putting things like voice/video chat, enterprise messaging, SMS, online meetings, screen sharing, file sharing, and analytics into one asynchronous channel.

That means that multiple parties can connect across multiple channels in real time. It doesn’t matter if they use different devices or reside in different geographic locations.

Since it’s estimated that 35% of workers are currently remote, UCaaS has become an invaluable tool for optimizing work communications and team collaboration in these types of settings.

What Types of Services Does It Include?

Different UCaaS services will include different things depending on your provider. For example, here at Voice and Data, Inc., our UCaaS comes with:

  • Phone (including desk phones, PC/laptops, and mobile devices)
  • Messaging (including text messaging, MMS, and email)
  • Audio/video conferencing
  • Screen sharing
  • Collaborative tools
  • CRM integration
  • Call flow management
  • Remote work symmetry
  • Cloud redundancy

Ready for the Unified Communications You Need? Contact Voice and Data, Inc

We hope this guide helped you answer the question, What is a UCaaS? Here at Voice and Data, Inc. we’re passionate about helping companies find new ways to communicate and collaborate.

That’s why for nearly two decades we’ve helped with implementing services that foster creativity without breaking the bank.

From cloud solutions like UCaaS to other Voice and Data products, we’re confident we can help you improve your business. So contact us today to learn how to get started.